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What to try when something is not working.
My wallet will not connect
Section titled “My wallet will not connect”- Unlock the wallet and check that it is using the network expected by Pulse.
- Open Pulse in a browser where the wallet extension is installed and enabled.
- Open the wallet and check whether it is waiting for you to approve a connection or sign-in message.
- Reconnect the same wallet. On Bridge, check the Cardano and Midnight connections separately.
My transaction is taking longer than expected
Section titled “My transaction is taking longer than expected”Look at the request’s status and transaction ID. A bridge transfer needs time on both Cardano and Midnight. If Pulse offers Retry or Resume, use it on the original request.
Understand transaction stages →
My balance or price looks wrong
Section titled “My balance or price looks wrong”- Check that you have connected the right wallet and network. Look at both your wallet and Pulse private balance.
- Wait for recent actions to finish and give your wallet time to update.
- Check the number of tokens, not just their value in dollars. If Pulse has no price for a token, that token may be missing from the money total.
- Check Bridge history if tokens are moving between networks.
A quote is unavailable or changes
Section titled “A quote is unavailable or changes”Check your internet connection and the two tokens you chose. Wait for Pulse to update the price. Prices and the tokens available in a pool can change, so check the latest amount and fees before approving.
Contact Pulse support
Section titled “Contact Pulse support”Say what you were trying to do, what error appeared, and roughly when it happened. Include the transaction or request ID if you have one. Hide private details before sharing a screenshot.
Use the community link provided by Pulse. Never share a recovery phrase or private key, and do not approve a transaction sent by someone claiming to fix your wallet.